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Legal

Terms & Conditions

Last updated 31 May 2026

These terms form a legal agreement between you and Build & Let. Please read them carefully. By creating an account or using the Service, you accept them. If you're agreeing on behalf of a business, you confirm you're authorised to bind it.

1These terms

These Terms & Conditions (“Terms”) govern your access to and use of the Build & Let website and software (the “Service”), provided by BULUK BIZ LTD (trading as Build & Let), a company registered in England & Wales (company number 17106164), registered office Flat 6, 5 Corys Road, Rochester, England, ME1 1GU (“Build & Let”, “we”, “us”). They incorporate our Privacy Policy. If you do not agree, do not use the Service.

2The Service and your account

Build & Let is a workspace for UK property developers and landlords to manage builds and lets. The Service is intended for business use by people aged 18 or over. You must provide accurate account information and keep it up to date. You are responsible for your workspace, the people you invite, and everything done under your account.

3Free trial, fees and billing

  • New workspaces start with a 14-day free trial. A valid payment card is required up front, but you are not charged until day 15.
  • If you do not cancel before the trial ends, your chosen plan begins and the card is charged. Subscriptions then renew automatically each billing period (monthly or annually) until cancelled.
  • Payments are processed by Stripe; by subscribing you also agree to Stripe's terms. Prices are in GBP and, where stated, include UK VAT.
  • You can cancel at any time from your billing settings. Cancellation stops future renewals; except where required by law, fees already paid are non-refundable and paid periods are not pro-rated.
  • We may change plans, features and prices. We'll give reasonable notice of price changes affecting your renewal, and you may cancel before they take effect.
  • If a payment fails or is overdue, we may suspend or limit the Service until it is resolved.

4Your responsibilities

Keeping your account secure is a shared responsibility, and some of it rests with you. You agree to:

  • Keep your login credentials confidential and not share accounts. You are responsible for all activity that occurs under your account and your users' accounts.
  • Use strong, unique passwords and manage your team's access and roles appropriately, removing people who no longer need access.
  • Notify us promptly at security@buildandlet.com of any actual or suspected unauthorised access or security incident affecting your account.
  • Ensure your own devices, networks and email accounts are secure. We are not responsible for losses arising from compromise of systems or credentials outside our control.

5Acceptable use

You agree not to:

  • Use the Service unlawfully, or upload content you have no right to use or that infringes others' rights;
  • Upload personal data without a lawful basis, or without giving the required privacy information to the people it concerns;
  • Upload malware, attempt to gain unauthorised access, probe or test the security of the Service, or disrupt or overload it;
  • Reverse engineer, copy, resell or sublicense the Service except as permitted by law; or
  • Use the Service to build a competing product or to scrape data at scale.

6Your data and data protection

As between you and us, you own the data you put into the Service (“Customer Data”), including records about your tenants, contractors and suppliers. You grant us a licence to host and process it solely to provide and support the Service.

For Customer Data that is personal data, you are the data controller and we are your processor. We process Customer Data only on your documented instructions (which include these Terms and your use of the Service's features). Our processing obligations are set out in our Data Processing Addendum, which forms part of these Terms and is available at privacy@buildandlet.com.

You are responsible, as controller, for: having a lawful basis to collect and use Customer Data; providing the necessary privacy information to your tenants and contacts; the accuracy and legality of the data you upload; and responding to data-subject requests relating to it. We will provide reasonable assistance. You confirm that your instructions, and the data you provide, comply with applicable data protection law.

7AI assistant

The Service includes an AI assistant that can read your records and, on your confirmation, make changes such as logging a cost or scheduling an event. To do this, relevant content is sent to our AI sub-processor (see the Privacy Policy).

AI can make mistakes. Outputs may be inaccurate or incomplete, and are not professional, legal, financial, tax or compliance advice. You are responsible for reviewing the assistant's outputs and confirming actions before relying on them. We are not liable for decisions you make based on AI outputs.

8Availability and changes

We aim to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free or free of vulnerabilities. We may carry out maintenance, and may change, suspend or withdraw features, giving notice where reasonable. To the fullest extent permitted by law, we exclude all implied warranties.

9Security

We implement appropriate technical and organisational measures designed to protect the Service and the data within it, as described in our Privacy Policy. However, no system is completely secure and we do not guarantee that the Service cannot be compromised.

Except to the extent caused by our breach of our security obligations or our negligence, we are not liable for unauthorised access to, or loss, alteration or disclosure of, data that results from: (a) your or your users' acts or omissions, including loss or misuse of credentials; (b) compromise of systems, devices or networks outside our control; (c) third parties unlawfully circumventing measures that were appropriate at the time; or (d) anything outside our reasonable control. Nothing in this section limits any liability that cannot be limited or excluded under applicable law, including statutory rights of data subjects under data protection law.

10Limitation of liability

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded under English law (including, where applicable, liability owed to data subjects under data protection law).

Subject to the paragraph above, and to the fullest extent permitted by law:

  • We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data;
  • Our total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you paid to us for the Service in the 12 months immediately before the event giving rise to the claim.

You are responsible for keeping your own copies of important Customer Data. We recommend you export and back up data that matters to you.

11Indemnity

You agree to indemnify and hold us harmless against claims, losses, liabilities and reasonable costs arising from: your Customer Data; your use of the Service in breach of these Terms or applicable law; or your failure, as controller, to have a lawful basis for, or to properly inform people about, the personal data you process through the Service.

12Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. On termination, your right to use the Service ends. For a limited period after termination you may request an export of your Customer Data; after that, we may delete it from our live systems in the ordinary course, subject to the retention periods in our Privacy Policy.

13Intellectual property

We and our licensors own all intellectual property rights in the Service, including its software, design and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your Customer Data. Any feedback you give us may be used to improve the Service without obligation to you.

14General

  • Governing law. These Terms and any dispute are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.
  • Changes. We may update these Terms; we'll update the date above and, for material changes, take reasonable steps to notify you. Continued use means you accept the updated Terms.
  • Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
  • Assignment. You may not assign these Terms without our consent; we may assign them as part of a reorganisation or sale of our business.
  • Entire agreement; severability; waiver. These Terms are the entire agreement between us on this subject. If any part is unenforceable, the rest stands. A delay in enforcing a right is not a waiver of it.
  • Third parties. No one other than you and us has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.

15Contact

Questions about these Terms: legal@buildandlet.com. General support: hello@buildandlet.com.